Signing up and billing in the free market

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Signing up and billing in the free market

> What sort of information can be asked of me when I enter into a contract on the free market? > What will I have to do if the contract is for new premises that have never had an electric supply? > When will I receive my first bill on the free market? > How will I know if my supply contract in the free market is already active? > Will I be able to change the name on the contract, or the address bills are sent to, etc.? > What are the access tariffs? > What is the ATR? > When will I be able to enjoy the offers from the free market? > How long will it take to change supplier? > Will the Service Provider be able to terminate the contract without my authorisation? > If I sign-up with Endesa, will I be blacklisted by my old supplier? > If I change electric company, will I also be able to change the terms of the contract (the amount of power agreed, etc.)? > If I change my electric supplier, will I be able to change again if I am not happy? > Am I obligated to move to the free market?

What sort of information can be asked of me when I enter into a contract on the free market?

Contracts must contain information relating to the identification of the customer and their respective premises (such as the level of voltage and the power contracted, as well as other information required in accordance with regulation). You will also be able to request personal information, adhering at all times to the legislation in force, relating to data protection.

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What will I have to do if the contract is for new premises that have never had an electric supply?

You will need to enter into a supply contract in respect of electric energy with the chosen Service Provider. The premises will have to have access to the network and must be certified by Certiel (Certifying Association for Electric Installations).

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When will I receive my first bill on the free market?

As soon as the request to change to Endesa is processed, the request is sent on to the Distributor who, after accepting the request, will activate your contract with Endesa. After your contract has been activated, you will receive one final bill from your old Service Provider. This bill will correspond to the net of what has been consumed up until the date the contract with Endesa comes into effect and, from that point on, our company will then take over processing your bills.
Primeira fatura

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How will I know if my supply contract in the free market is already active?

Endesa Energia will let you know the moment the distributor allows access to the network.

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Will I be able to change the name on the contract, or the address bills are sent to, etc.?

Yes, of course. Simply let us know your new details and we will update them on the system. You will also be able to do it on our Online Desktop, as this will enable you to become registered.

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What are the access tariffs?

The prices are regulated and approved by competent administrative entities, which pay for the use of the electricity infrastructure.

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What is the ATR?

It's Third Party Access to the Network is the authorisation given by the Distributor, so that the customers can have access to the network in the free market.

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When will I be able to enjoy the offers from the free market?

The Service Provider requests access to the network from the Distributor, on the customers behalf. Once access has been granted, you will remain in the regulated market until you receive your next bill for the net value of the amount consumed at the regulated tariff. Your consumption will be charged according to the new conditions on the next bill you receive.

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How long will it take to change supplier?

In most cases, making changes doesn't take more than 20 calendar days. In any case, the estimated necessary required will be subject to whether a visit to the customer's property is required (for example, if a request to read the meter is made) or if there is any outstanding debt payable on the regulated market.

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Will the Service Provider be able to terminate the contract without my authorisation?

No. The Service Provider may only ever request the contract be terminated on behalf of the customer, never of its own volition. In the event of payment default, the Service Provider may request the Distributor terminate the contract, but must always inform the customer of such.

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If I sign-up with Endesa, will I be blacklisted by my old supplier?

No. All Service Providers are under obligation to provide a service that is regulated by the competent administrative entities, thus guaranteeing you that the quality of service will not be dependant on the Service Provider that provides your energy.
 
Customer Service will be dependent on the service provider. In this sense, Endesa is fully committed to continuously bettering its relationships with customers.

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If I change electric company, will I also be able to change the terms of the contract (the amount of power agreed, etc.)?

If you are an Endesa customer, it is enough to simply let us know of this want and we will take care of the entire process for you.

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If I change my electric supplier, will I be able to change again if I am not happy?

Of course. You will be able to change supplier up to 4 times in any 12 month period.

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Am I obligated to move to the free market?

No. You will be able to continue in the regulated market with the respective tariff.
 
However, Normal Low Voltage electric consumers will a contracted power equal to, or greater than, 10.35 kVA and less than 20.7 kVA must join the free market by the end of December 2014, whilst those who have a contracted power of less than 10.35 kVA will have until the end of December 2015.
 

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