Consequences of liberalization

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Consequences of liberalization

> Are there advantages to the liberalization of the energy sector? How will the free market benefit me? > Is Endesa now an electric provider in Portugal? > Who do I contact if there is a fault? > Will I have the same quality of service? Will the quality of service improve? Who is responsible for the quality? > Is Endesa a Service Provider? > What advantages can Endesa offer me that its competitors can't? > How can I join the free market for electricity? What will I need to do to benefit from the free market? > What are the advantages? Will I be able to get the best prices? > Will I incur any additional cost for changing supplier? > It is mandatory to change supplier or moved to the free market? > Will I be able to terminate my contract with the last resort supplier? How many times will I be able to change supplier?

Are there advantages to the liberalization of the energy sector? How will the free market benefit me?

In the free market, you can choose from:
  • Keep your tariff regime regulated with your current Distributor.
  • Move to the free market and choose from between the proposals that the authorised Service Providers have to offer.
The free market will continue to have the same quality of supply, but with less cost and more advantages and services.
 
 

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Is Endesa now an electric provider in Portugal?

In April 2000, Endesa Energia, S.A.U. was the first company to supply customers in the Portuguese free market. Later, on 1 May 2002, Endesa formed Sodesa - Comercialização de Energia, S.A., which was the fruit of a joint-venture with the Portuguese group, Sonae, and contributed fifty per cent for each of the companies, with the aim of making electricity and services commercial for Portuguese customers in the free market.
 
When Endesa's central offices opened in Portugal in 2006, its presence in the Portuguese market was cemented.
 
In 2007, Sodesa's total client portfolio comprised 3648 supply points, representing approximately 2900 GWh of energy. This turned it into the main Service Provider for electricity in the country, with 52% of the national free market.
 
In January 2009, Endesa entered into a new phase of its journey in Portugal, as a service provider in the domestic appliance and small business markets, thus consolidating itself in Portugal.
 
 

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Who do I contact if there is a fault?

In the event of a fault, you should contact your Distributor.
  • EDP – Technical Assistance: 800 506 506
  • EDP – Meter logs: 800 507 507

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Will I have the same quality of service? Will the quality of service improve? Who is responsible for the quality?

The quality of the supply is connected to the distribution networks, and are not dependent on the Service Provider. The Distributor is always responsible for ensuring the quality of the service, in accordance with the regulations fixed by the regulator.

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Is Endesa a Service Provider?

Endesa Energia is Endesa's electricity Service Provider, and is duly registered and licenses as an electricity trading company before the Portuguese public bodies.

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What advantages can Endesa offer me that its competitors can't?

Endesa is the leader of Spain's electricity sector and has extensive experience obtained from having provided electricity services to more than 10 million customers.
 
It therefore has all the knowledge and expertise needed to make new products, and services, with the experience of assurance and strength available .
 
Endesa offers you proposed advantages that meet your needs. Check our site or head to our of our local branch Shops in Lisbon (Laranjeiras) or Porto (Av. Fernão Magalhães) or contact our customer service line: 800 10 10 33.

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How can I join the free market for electricity? What will I need to do to benefit from the free market?

You only have to ask.
 
Endesa Energia will take all necessary steps to make any change, so that you can benefit from the new products and services. Additional information may be required about your contract. We will get in touch with you if this happens.
 

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What are the advantages? Will I be able to get the best prices?

The main advantage is that you will be able to choose the supplier. In the free market, each Service Provider will offer you new products and services, discounts, promotions and other offers, which represent new advantages relating to the regulated market.

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Will I incur any additional cost for changing supplier?

No. The consumer will not be charged any additional code for changing supplier.

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It is mandatory to change supplier or moved to the free market?

No. For now, customers that want to be can be supplied by the last resort Service Provider.
 
However, Normal Low Voltage electric consumers will a contracted power equal to, or greater than, 10.35 kVA and less than 20.7 kVA must join the free market by the end of December 2014, whilst those who have a contracted power of less than 10.35 kVA will have until the end of December 2015.
 

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Will I be able to terminate my contract with the last resort supplier? How many times will I be able to change supplier?

Customers who so desire can, at any time, terminate their contract with the last resort Service Provider.
The consumer can change supplier up to 4 times in any one 12 month period.
 
 

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